Privacy Policy

Last updated: Dec 2, 2025

Fifth House Healing (“I”, “me”, or “my”) is owned and operated by Antonio Filipović, based in Copenhagen, Denmark. I am committed to protecting your privacy and handling your personal data with transparency, care, and respect. This Privacy Policy explains what data I collect, how I use it, and the rights you have under the EU and UK GDPR.

If you have any questions, please contact:
antonio@fifthhousehealing.com

1. Who I Am

Fifth House Healing
Owner: Antonio Filipović
Address: Øresundsvej 51, 3.7, 2300 Copenhagen, Denmark
Email: antonio@fifthhousehealing.com

I provide remote Reiki healing and online Gestalt therapy services.

2. What Personal Data I Collect

2.1 Data you provide directly

Contact form submissions

  • Name

  • Email address

  • Any message you include

Booking and scheduling (via Calendly)

  • Name

  • Email address

  • Time zone

  • Chosen service

  • Appointment details (date/time)

Payments (via PayPal)

  • Transaction details (amount, date, payment confirmation)
    Note: I do not receive or store your full payment card details. PayPal processes payment information on their secure systems.

Intake forms (therapy and Reiki)

  • Background information relevant to your therapy or healing session

  • Goals, concerns, or intentions

  • Consent to treatment

Therapy notes

  • Identifiable therapy notes stored on a password-secured hard drive

  • Anonymized session notes stored in a secure cloud drive

2.2 Data collected automatically (cookies and analytics)

My website is hosted on Squarespace, which uses essential cookies and basic analytics. These may include:

  • Device type

  • Browser type

  • IP address (anonymized in some cases)

  • Pages visited

  • Time spent on pages

I do not use third-party marketing cookies.

3. Legal Basis for Processing

Under the EU/UK GDPR, I process your personal data based on:

  • Contract – to deliver the services you book

  • Consent – for intake information and cookies where required

  • Legitimate interests – responding to inquiries, business operations

  • Legal obligation – maintaining therapy notes

4. How I Use Your Personal Data

I use your information to:

  • Respond to inquiries submitted through my website

  • Schedule and manage appointments through Calendly

  • Send appointment confirmations, reminders, and follow-ups

  • Provide Reiki healing and Gestalt therapy

  • Maintain secure and confidential clinical records (therapy only)

  • Process payments via PayPal

  • Improve the website using Squarespace analytics

I do not send marketing emails at this time.

5. How I Store Your Data

Therapy notes

  • Identifiable notes stored on a password-protected hard drive

  • Anonymized session notes stored on a secure cloud drive

  • Kept for 6 years

Other data

Stored through:

  • Calendly

  • Google Workspace

  • Squarespace

  • PayPal

Appropriate technical and organizational security measures are applied.

6. Sharing Your Data

Your data is only shared with necessary service providers:

  • Squarespace

  • Calendly

  • Google Workspace / Gmail

  • Google Meet

  • PayPal

I do not sell or share data with third parties for marketing.

7. International Data Transfers

Some providers may store data outside the EU/EEA under GDPR-approved mechanisms such as SCCs.

8. Your Rights Under GDPR

You have the right to:

  • Access

  • Correct

  • Delete (where legally possible)

  • Restrict processing

  • Object

  • Withdraw consent

  • Data portability

  • File a complaint

Email: antonio@fifthhousehealing.com

9. Age Restrictions

Services are for adults 18+ only.

10. Data Retention

  • Therapy notes: 6 years

  • Booking/administrative records: Up to 6 years

  • Contact form inquiries: 12 months

  • Cookies: based on Squarespace defaults

11. Security

I use password protection, secure storage, HTTPS, encrypted services, and limited access rules.

12. Changes to This Policy

Updates may occur. The latest version will always appear here.

Cookies

My website is hosted on Squarespace, which uses cookies to ensure the site functions properly and to provide basic, anonymous analytics. These cookies may collect information such as your device type, browser, and which pages you visit.

I do not use marketing cookies, advertising cookies, or third-party tracking tools.

Essential cookies are necessary for the website to work. Any non-essential analytics cookies are only activated after consent through the cookie banner provided on the site. You can change or withdraw your consent at any time through your browser settings.

Contact

antonio@fifthhousehealing.com